Cancellation & Refund Policy

Effective date: 01/04/2018
Updated on: 05/02/2020

1. Introduction

Welcome to Diglistics.

Diglistics (“us”, “we”, or “our”) operates (hereinafter referred to as “Service”).

Please read this policy carefully. This is the Cancellation and Refund Policy for our Digital Services.

2. Definitions

SERVICE means the website operated by Diglistics.

CREATIVE DESIGN SERVICES include but are not limited to:
(a) Website design and development
(b) Logo design

DIGITAL SERVICES include but are not limited to:
(a) Creative design.
(b) Domain and hosting.
(c) SEO Optimization
(d) Social media
(e) Pay per click

NON-REFUNDABLE means that we cannot offer a refund on applicable Digital Services.

PROJECT can be defined as a set of inputs and outputs required to achieve a particular goal. In our case, an example of a goal is a modern, responsive website and digital marketing services.

MINIMUM TERM means the minimum contract length for Digital Services.

ABANDONED PROJECTS can be defined as a project which has been 1) totally abandoned, or 2) indefinitely delayed. Abandonment may happen at any stage of a project lifecycle. Digital Services that can be abandoned are Creative Design Services.

NON-DELIVERY means when Creative Design Services have not been completed by the agreed Project end date.

DEFECTS can be defined as a website that contains broken pages, broken images and server errors that can adversely affecting the website marketability and sale-ability

3. Deposits

Deposits are required for some of our Creative Design Services. For the avoidance of doubt, we do not commence work on Creative Design Services until a deposit is received.

The cut-off time for Abandoned project is 30 days

All deposits are Non-Refundable

4. Creative Design Services

We test every single digital product before release. However, unforeseen Defects can surface from time to time. Claims for such Defects must be submitted within 14 days from the Project end date. We reserve the right to correct such errors within 3 business days. If no remedy is supplied, we will refund the entire project.

5. Digital Service
All Digital Services are Non-Refundable.
The cancelation notice period for of Digital Services is 30 days prior to the end of the Minimum Term. Digital Services can be cancelled at any point after the Minimum Term.
6. Refunds

Refunds are issued within 7 working days.